FAQs Overview

Here you will find answers to the most common questions about our espresso machines, including product ranges, samples, order requirements, lead time, certifications, warranties, payment methods, after-sales service, and OEM/ODM capabilities.
This section helps you quickly understand our product categories, purchasing process, and support options before placing an order.

1. What kinds of espresso machines do you offer?

Our product range covers four levels:
Home use / entry-level
High-end home & small commercial
Medium commercial (single group)
Large commercial (double or multi-group)
They meet the needs from home baristas to professional coffee shops.

2. Do you provide samples for testing?

Yes, we are pleased to offer samples.
Sample cost and shipping are covered by the buyer, and the sample fee can be refunded after bulk order confirmation.

3. What is your MOQ (Minimum Order Quantity)?

Ready stock: 1 unit
Customized models:
Home type: 100 units
Medium (single group): 50 units
Large (double group): 30 units

4. What’s the lead time for delivery?

Ready stock: 3–7 days
New production: 25–45 days, depending on the order quantity and customization.

5. What certifications do your machines have?

Our machines are certified with CB, CE, and RoHS standards.

6. What’s your warranty policy?

We provide 1-year warranty from the date the machine starts operating.
Transportation and storage time are not included, but the storage period should not exceed one year.

What payment methods do you accept?

We accept T/T (bank transfer) and L/C (Letter of Credit).

8. Do you offer after-sales service or spare parts?

Yes. We provide technical support, video guidance, and spare parts supply for maintenance and replacement.

9. Can you do OEM/ODM?

Yes, we have strong R&D capability and welcome custom projects with your logo, panel design, or machine configuration.